Haier America Complaints and Reviews

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Haier America
Main address: 1356 Broadway 10018 New York NY
1-212-594-3330, , http://www.haieramerica.com/en/support/contact_form
  • 266 complaints
  • $62.8K claimed losses
  • $236 average
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  • Jul 07
  • Appliances and Electronics
  • West Chester, Pennsylvania
  • Haier Air Conditioner
  • 2

I bought it as a back up unit and did not use often, the 2nd season did not work called for service, the had no local service company. the had a company come some 100 miles out of Maryland. they took the unit had it for a bout 4 to 5 weeks. got it back in mid August. so I did not bother to put it in. Went to us it this season it's not working. called Haier they told me it is now out of warranty.... Read more

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  • May 23
  • Appliances and Electronics
  • Okanogan, Washington
  • Poor Quality Appliances
  • 8

About 1 year ago, I purchased a 22" TV from The Brick. I took it home and it had nothing but a blue screen. When I last submitted a complaint, I spoke of a 19" TV not a 22" in an earlier complaint. Took it back to the store. They told me that it had to go back to Haier. I contacted your company. I was asked to send the model/serial# tag, which I did. A while later, I received another 22" TV... Read more

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  • May 22
  • Television/ Radio
  • Penticton, British Columbia
  • Tv Malfunction
  • 16

T ook the TV home. It had nothing but a blue screen, no matter what was done. Took it back to the store. They told me that I had to contact Haier directly, which I did. Got some reference depot from the U.S. it died. Was told to remove the model tag with numbers from the back and send it in. Got a call from Haier saying that they would be sending out a replacement. It arrived about 4-5 weeks... Read more

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  • Mar 07
  • Appliances and Electronics
  • Glenside, Pennsylvania
  • Mini Fridge
  • 13

Purchased in September a mini fridge which stopped working by December. After customer determined there were no repair places in my area I was asked to submit documentation. I did so and after numerous follow up calls kept vmbeing told I was sent to the next level. Two days ago I was told to return the item to the store and give them an exchange number they provided. Haier even left a message on... Read more

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  • Feb 27
  • Television/ Radio
  • Fallbrook, California
  • Bad Cusotmer Service
  • 15

After three weeks of repeated calls to Haier and the fact that the nearest tech shop was an hour away they finally allowed me to the fortunate opportunity to have it replaced. Of course I had to cut the back portion out of the TV in order to prove I had the item. Two weeks later the product replacement arrives. Fine hopefully my problem is solved because I really hate dealing with a customer... Read more

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  • Feb 24
  • Appliances and Electronics
  • Buffalo, New York
  • Beverage Center
  • 18

Bought a reasonably priced beverage center that chilled well. The compressor failed due to a faulty switch. Went to the "authorized" service center for a repair that was going to cost me double in labor for what I initially paid for the whole fridge just to replace a $.10 part. Dealing with their off-shore customer service was tedious enough. Multiple calls and same stale old excuses. Four... Read more

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  • Jan 10
  • Appliances and Electronics
  • Montreal, Quebec
  • Haier Tv
  • 1
  • 13

Bought a Haier TV at Brick here in Canada, stopped working after a month, brought it to their local repair shop in mid november, parts Back Ordered since, talked to several service reps, talked to managers, talked to Brick (They don't give a ***), talked to repair shop, its been 2 months now, going on 3 and no TV, no credit, nothing happening... don't buy Haier & don't buy at Brick. Each... Read more

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  • Nov 21, 2013
  • Appliances and Electronics
  • Santa Ana, California
  • Customer Service
  • 14

have spent over twenty-five plus times on phone to Haier customer service people. literally months of endless, apparently going nowhere, conversations since 2012. it is now the winter of 2013. this lemon fridge situation is not resolved. couple people tried to help and i thought situation was going to be corrected and would get replacement fridge. could never get back in touch with that... Read more

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  • Nov 20, 2013
  • Appliances and Electronics
  • Washer
  • 24

On 8/28/13, I purchased a Haier washer and dryer. Bad Decision!! On 11/17/13, washer started making weird noise and smell like something was burning. Contacted CSR @ Haier, gave the number of one of their "qualified" repairman. He said he didn't have time> Call back and gave another repairman, 55 miles away. He said he didn't want to come that far. he wasn't going to interrupt his business... Read more

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  • Nov 19, 2013
  • Appliances and Electronics
  • Poor Customer Service
  • 21

I purchased a brand new Haier washing machine in March 2013. It has now broken down in November 2013. Being less than 1 yr old, the machine is still covered under manufacturer's warranty. GOOD LUCK trying to get anyone from Haier to help you! Originally I was told a service superviser would be in touch with me in 2-3 business days. After 5 days, I called them back. I was then directed to... Read more

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